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Google Apps Legacy Free Accounts (Grandfathered)

Google Apps legacy account holders are being forced to pay, or else risk being muscled out. They are closing “inactive accounts”, those accounts which have not been logged in for 365 days. Sounds reasonable, right? The problem is that when you sign in, nothing happens. The notices keep coming:

Google: “Your account will be suspended if you do not sign in”.
Me: But I did sign in.
Google: “la la la…. can't hear you!”
Google: “Your account will be suspended if you do not sign in”.

So we reach out to the only support available, the G Suite Help Forum.

Google: “Are you sure you're signing in with the correct account?”
Me: “Yes, definitely”
Google: “la la la… we can't hear you!”
Google: “Your account will be suspended if you do not sign in”.

If I signed up after December 6, 2012, and had to pay, I probably would. Gmail is a great system. But to be a loyal, long time customer of Google and be treated like this, to be forced into a situation where the only way to keep my account active is to pay the ransom, leaves a sour taste in my mouth. I will not pay for this. If they suspend my account then I will be taking a moral stand and signing up for Microsoft Office 365 instead.

C'mon guys… Please don't force me to leave. Please don't force me to use your competitor. I really want to stay.

Kind regards,
Dan Mundy


Here is where Google promises that existing customers would be grandfathered in, and our service would continue to be free:

If you signed up for Google Apps before December 6, 2012 and have been using the free edition of Google Apps since that time, you can continue your service for free, without any change in service. The fact that we discontinued the free edition for new customers has no effect on existing customers of the free service. (

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google_apps_legacy_free_accounts_grandfathered.txt · Last modified: 2018/04/09 09:56 (external edit)