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freepbx

FreePBX

Fundamentals

Where Stuff Is

  • Connectivity > Inbound Routes: Shows the phone numbers people dial in on. Under “Set Destination” you can redirect the call to an Extension, Ring Group, IVR, etc.
  • Application > Ring Groups: You can add multiple extensions to a ring group. You can set the ring strategy, e.g. ringall, hunt, firstavailable
  • Application > IVR: Integrated voice response, i.e. menu system. The caller chooses a number, and are then sent to a destination, e.g. Ring Group, Extension, another IVR, etc




After Hours

In the following example a menu is reached, the caller gets “press 1 for the after hours technician or 2 to leave a message”. If they press 1, it goes to the tech's mobile.

  1. Go to Applications > IVR
  2. On the right you'll see the different IVR's. There may be one for each office. Open one of them up
  3. At the bottom of the page is “IVR Entries” - this shows a menu of extensions, e.g. “press 1 for after hours technician or 2 to leave a voice mail”. Each of these will point to a destination, types include Ring Group, Voicemail
  4. You may have a ring group corresponding with a person's mobile phone number. If you want to change who gets the call, go to Applications > Ring Groups

Following is another example

  1. Applications > Call Flow Control
  2. On the right are Call Flow Toggle Codes (eg *123)
  3. “Normal Flow” may go to one Ring Group, and “Override Flow” may go to a different Ring Group. See where the Override Flow goes, and then go edit the Ring Group to change the person's mobile number if need be

Random Stuff

To find IP addresses of phones connected, in FreePBX admin page, go to Reports > Asterisk Info > Peers

freepbx.txt · Last modified: 2018/04/09 09:56 (external edit)